Here at West Indies Spice Traders, our customers’ satisfaction is our main priority.

To help you find what you’re looking for, we’ve put together a list of commonly asked questions. If you still can’t find the answer to your query – send us an email or give us a call – we’re here to help.

Can I return a product?


Here your satisfication is our main focus. If for any reason you are unhappy with any product you have purchased from us, you may return it for a full refund (less the original shipping). Only one opened product purchased is eligible for return. All others of the same product must be in an unopened condition for refund. This unconditional money back guarantee covers the the first 30 days from your date of your purchase

What methods of payment do you accept?


We accept Pay Pal & Direct Deposit.

How do I place a new order?


Ordering is simple. All you have to do is go to your desired product and click "add product to cart". Doing this will add that item to your shopping cart. From there, you can either continue shopping or "proceed to checkout". Once you have chosen all the products that you wish to purchase, just click on the "check out" button. Then all you have to do is either (if you are an existing user) enter your username and password or create an account.

What if I cannot find a product?


At West Indies Spice Traders our goal is bring you the finest quality, most authentic Jamaican products we can find. We work with a range of manufacturers to bring you a wide selection of products. However, if there is something in particular that you are looking for, and you cannot find it in our online shop, please contact us and we'll do our best to help you.